Topics Covered
- Leadership and management theories.
- Leading vs managing.
- Communication, decision making and conflict resolution.
- Delegation, engaging, and motivating team members.
- Technological development and virtual leadership and management.
- Service provision across the globe.
- Case studies of best practices.
Course Format – Day 1
- 9:00 am – 10:45 am – Online lecture and discussion task
- 10:45 am – 11:00 am – Break
- 11:00 am – 12:45 pm – Online lecture and written task
- 12:45 pm – 1:45 pm – Lunch Break
- 1:45 pm – 3:00 pm – Online lecture and reading task
- 3:00 pm – 4:00 pm – Presentation task and Q&A
- 4:00 pm – End of Day 1
Course Format – Day 2
- 9:00 am – 10:45 am – Online lecture and reading task
- 10:45 am -11:00 am – Break
- 11:00 am – 12:45 pm – Online lecture and discussion task
- 12:45 pm – 1:45 pm – Lunch break
- 1:45 pm – 3:00 pm – Online lecture and written task
- 3:00 pm – 4:00 pm – Presentation task and Q&A
- 4:00 pm – End of Day 2
Assessment
- Mixed Assessments: You will be assessed through various methods, including your contributions during discussion tasks and an online short answer and multiple choice test.